Full-Time Product Support Specialist
Zivian Health is hiring a remote Full-Time Product Support Specialist. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
Zivian Health
Job Title
Product Support Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
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Job Details
Zivian Health seeks a Product Support Specialist to ensure customer success through relentless problem-solving, combining empathy, precision, and technical understanding.
Who you are:
- Empathetic and analytical.
- Fast and precise.
- Technically fluent.
- Unflappable under pressure.
- Relentlessly curious.
- A bridge-builder.
What You'll Do:
- Resolve Customer Issues.
- Act as the Voice of the User.
- Collaborate with Product & Engineering.
- Own Product Knowledge.
- Support Testing & UAT.
- Drive Operational Readiness.
- Close the Loop.
- Contribute to Learning.
- Build Self-Service Resources.
What Success Looks Like
- Customer issues are resolved with speed, accuracy, and empathy.
- Feedback loops between Support, Product, and Engineering are tight and actionable.
- Repetitive issues decline because root causes are surfaced and addressed.
- Product launches roll out smoothly with minimal post-release friction.
- Documentation and knowledge bases stay up-to-date and effective.
What you’ll bring:
- 2–5 years in product support, technical support, or customer success for SaaS or healthcare platforms.
- Working knowledge of application architecture concepts (APIs, integrations, data syncs).
- Strong troubleshooting instincts.
- Exceptional written and verbal communication skills.
- High accountability and ownership.
- Comfort using tools like HubSpot, Jira, GitHub.
Bonus: experience in healthcare operations, compliance, or healthtech integrations.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Product Support Specialist at Zivian Health is
11th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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