Full-Time Production Support Engineer

You will provide technical customer service during and after implementation.

You will be an important contributor to onboarding new customers and work with customers to resolve issues of system performance and capabilities.

Communications with customers requires email and telephone contacts.

You will report to the Client Technical Manager.

1. Assist with customer account setups for data transfers and delivery of technical knowledge and integration, especially in the onboarding (implementation) phase.
2. Provide customer service to answer technical questions about how the Clarity system works, and to help resolve customer usage difficulties.
3. Work with customers during and after product integration using problem-solving techniques. This may involve analyzing code and other documents for clues, writing scripts, training customers how to use the product, running reports, and completing file transfers.
4. Provide status updates on assigned work to management and account management staff.
5. Review reporting data for compliance and work with customers to resolve issues.
6. Complete routine advanced administrative procedures.
7. Read and create technical documentation.
8. Advanced problem solving and troubleshooting.

Essential Skills

• Associate degree, technical school, or related degree training with technology application skills including XML, JSON, MYSQL, HTTP, SFTP, Linux, Ruby and API interactions.
• Ruby
• Open API/Swagger
• MYSQL
• Splunk

Experience

2 years experience

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