Full-Time Professional Service Consultant

Professional Services Delivery Consultant plays a key role in Nexthink's services organization as a customer-facing representative.

As a remote-based field resource, you will provide implementation and advisory services for Nexthink products.

Key Responsibilities

1. Implement and operate Nexthink products, ensuring alignment with best practices and solution designs.
2. Empower customers to fully adopt Nexthink solutions, establishing trusted technical advisor status.
3. Lead technical engagements and collaborate effectively with colleagues.
4. Continuously enhance skills, resolve issues using problem-solving tools, and seek guidance when necessary.
5. Effectively acquire, present, and clarify information using strong communication skills.
6. Commit to customer satisfaction, act with integrity, and treat colleagues with respect.
7. Ensure timely and accurate compliance with service processes (schedule management, reports, expenses, timesheets).
8. Drive consultative conversations on defining business issues and remediation possibilities.

Experience & Skills Required

• 3+ years of consulting or advisory experience, preferably in a customer-facing services role in the tech industry.
• 4-year degree in computer science, software development, or related field.
• Strong ability to gather and translate business issues into technical solutions.
• Ability to quickly learn new technologies.
• Exceptional analytical skills, communication and teamwork skills.
• Excellent knowledge of Microsoft Windows clients and applications.
• Strong time management and task management skills.
• Working knowledge of Nexthink products and ITIL v4.
• Experience in scripting and integration concepts (Python, JSON, PowerShell, REST API, LDAP, SSO, BASH).
• Experience in data analytics and visualization (SQL, PowerBI, Tableau).
• Familiarity with MacOS.
• Previous Enterprise IT Operations experience (IT Infrastructure, capacity planning, end user hardware/software engineering)

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