Full-Time Program Analyst

We are seeking highly experienced Program Analysts to support FEMA’s Hermit’s Peak/Calf Canyon (HPCC) Claims Office. This position plays a central role in evaluating complex documentation, verifying losses, conducting high-level policy and eligibility analysis, and producing defensible written products.

Key Responsibilities:

• Claims Analysis & Documentation Review: Conduct detailed reviews of Proofs of Loss (POLs), supporting documents, valuations, and financial records. Verify accuracy and eligibility.
• Valuation & Eligibility Assessment: Apply valuation principles to evaluate claimed losses and calculate compensation amounts.
• Duplication of Benefits Analysis: Identify, analyze, and prevent duplication of benefits.
• Written Technical Products: Prepare high-quality written memorandums, including determination memorandum support and appeals analyses.
• Appeals Support: Review and assess administrative records. Draft appeals recommendations.
• Coordination & Communication: Interact professionally with claimants, FEMA staff, and stakeholders.
• Systems & Reporting: Maintain case documentation and track case progress.

Requirements:

• Experience: 1 - 10 years in claims processing, loss verification, eligibility review, appeals analysis, or policy implementation.
• Skills: Deep understanding of documentation standards, valuation principles, analytical and writing skills.
• Education: High School Diploma required

Preferred Experience:

• FEMA or federal disaster recovery program experience
• Insurance adjusting or financial loss assessment background
• Legal, regulatory, or policy analysis experience

Hybrid remote/onsite work. Travel may be required within New Mexico counties.

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