Full-Time Program Director

The Technical Program Director is responsible for leading and executing core Pharmacy Distribution initiatives.

• Facilitate Business Requirements activities, gathering, documenting, and translating stakeholder needs into actionable requirements.
• Act as the main point of contact between our organization and the SaaS provider.
• Participate in product demos, roadmap discussions, and feedback sessions with the vendor.
• Guide the setup, configuration, and customization of the specialty and home delivery pharmacy and telephony platforms to fit operational workflow.
• Define test scenarios and coordinate UAT with end users; validate that the delivered solution meets expectations prior to go-live.
• Triage and escalate bugs, outages, or performance issues to the vendor; coordinate with internal IT or support teams as needed.
• Partner with the Vendor and/or Pharmacy Distribution Training to develop and/or coordinate training materials and sessions for end users.
• Track usage, user satisfaction, and Return on Investment metrics to assist with identifying opportunities for optimization or additional features.
• Provide feedback and feature requests to the vendor based on user needs.
• Responsible for the execution of operational plans for a complex set of programs and critical initiatives.
• Collaborate with various business units, cross-functional teams and key stakeholders to ensure the timely, accurate and on budget implementation of Pharmacy Distribution strategies.
• Manage products/programs and implement tools/enhancements to ensure new strategies are successfully developed and implemented.
• Develop and maintain business cases and materials that support new Pharmacy Distribution system opportunities/enhancements.
• Other duties as assigned

Qualifications:

• Bachelor’s degree in Finance, Business, Health Care Administration, or related area of study.
• Deep understanding of dispensing pharmacy front and back-end operating systems.
• 8 years of specialty pharmacy, analytics, product development, or consultative experience within healthcare, PBM, healthcare consulting or other highly regulated industries.
• Must be eligible to work in the United States without need for work visa or residency sponsorship.

Requirements:

• Ability to work in self-directed environment.
• Ability to establish trust, respect and credibility.
• Demonstrated ability to distill complex concepts into concise communications.
• Expert negotiation and influencing skills.
• Critical thinking skills and ability to anticipate issues.
• Proficient with Microsoft Office.
• Ability to manage competing priorities and deadlines.

Preferred Qualifications:

• Master’s degree in Business Administration, Healthcare, or related field.

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