Contractor Program Manager, Payments

• Manage end-to-end conversion program phases, including Discovery, Planning, Build, Testing, and Implementation/Cutover.
• Review and own the provided 18-month project schedule, defining the critical path, key milestones, and interdependencies.
• Establish program governance, executive committee reporting, and structured meeting cadences to ensure alignment and transparency.
• Oversee all merchant communications and coordination across internal teams, third parties, networks, and gateways.
• Coordinate and manage multiple workstreams.
• Lead and support workstreams related to large merchant certification activities and independent conversions.
• Oversee development efforts related to data mapping, file processing, and any custom code or configuration supporting the migration.
• Partner with operational teams to ensure business continuity throughout the conversion.

• 5-7 years of experience in merchant processing, acquiring, or payments operations.
• Proven success managing large-scale portfolio conversions across business, technical, and operational dimensions.
• Strong understanding of acquirer processing systems and merchant operations.
• Deep familiarity with key operational areas.
• Proficiency with Microsoft Office tools and strong documentation skills.
• Card brand experience required.
• PMP certification preferred.

• Exceptional leadership and stakeholder management skills.
• Strong communication and executive reporting capabilities.
• Detail-oriented, structured thinker.
• Strategic and analytical mindset.
• Adaptable, proactive, and capable of operating in a fast-paced, global environment.

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