Contractor Project Manager - Genesys Cloud Contact Center IVR
Sensiple Inc. is hiring a remote Contractor Project Manager - Genesys Cloud Contact Center IVR. The career level for this job opening is Manager and is accepting USA based applicants remotely. Read complete job description before applying.
Sensiple Inc.
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As a Project Manager, you ll be working within our Professional Services customer-facing project management team to manage enterprise-wide Contact Center solutions for customers from many verticals.
The Professional Services team implements and maintains both Client hosted and CPE solutions which contribute millions in revenue.
The custom IVR and voice solutions are critical to our customers, so our focus is to consult with both quality and a sense of urgency in mind.
The project management team follows the Professional Services Project Methodology which uses a standard set of processes and procedures to provide a structured, consistent approach to planning, organizing, and controlling PS activities.
You ll need to have:
- Active PMP certification.
- Project management experience in the Genesys Cloud Contact Center Services area.
- Genesys, Avaya, and IVR technologies experience (CPE).
- Four or more years of relevant work experience.
- Microsoft Office Experience (Project, Word, Excel, and Visio).
Even better if you have:
- A degree, Eight or more years of project management experience in the Contact Center Services area.
- Agile and Waterfall project methodologies experience.
- Enhanced telecommunications knowledge.
- Expert level vendor management skills, including contract agreements, negotiations, service level agreements, and performance measurements.
- Experience coordinating management of technical, security, and network architecture frameworks.
- Demonstrated excellent written and verbal communication skills
- Experience with Clarity and SmartSheets.