Full-Time Quality Assurance

We are looking for someone passionate about the hospitality, concierge or travel industries with strong existing knowledge of what it takes to be the most high-value-add customer service agent. The ideal candidate will be an energetic, ambitious and determined person who wants to take their career in the customer service and concierge space to the next level

General Responsibilities:

• Coordinate with our team of specialists to serve our members and fulfill dining, experience, and travel requests, and create custom itineraries
• Communicate with our worldwide team clearly and efficiently
• Communicate with venues and suppliers to ensure the highest standards of service delivery are met

What we are looking for:

• An eagerness to learn and grow
• Adaptability and multitasking
• ‘Yes first’ mentality
• Clear and effective verbal and written communication skills
• Experience working in a collaborative and transparent environment
• Ability to work in high-pressure environment with tight deadlines
• Flexible working hours - available to work on evenings and weekends

Basic Qualifications:   

• High School Diploma, GED, or Equivalent Certification   

Preferred Qualifications: 

• 1+ years of Retail, Sales, or Customer Service experience 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.