Full-Time Remote Help Desk Specialist

Help Desk Specialist Responsibilities:

• Responding to client support queries
• Providing support in person, over the phone, or via remote access
• Diagnosing issues with computer software, peripherals, and hardware
• Running software diagnostic tools and physically inspecting hardware systems
• Talking to clients through basic problem-solving processes
• Providing basic computer training
• Installing and upgrading hardware and software systems
• Writing training manuals
• Following up with clients
• Completing support tickets

Help Desk Specialist Requirements:

• Bachelor's degree in computer science, information technology, or a similar field
• 3+ years working as a help desk specialist
• Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors
• Knowledge of computer software systems, including databases, office applications, and operating systems
• Excellent analytical and diagnostic skills
• Advanced knowledge of help desk software and remote-access systems
• High-level communication skills
• Ability to troubleshoot complex hardware and software issues
• Patience and understanding

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