Full-Time Responsible Gaming Associate
Underdog Sports is hiring a remote Full-Time Responsible Gaming Associate. The career level for this job opening is Experienced and is accepting Brooklyn, New York, United States based applicants remotely. Read complete job description before applying.
Underdog Sports
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About the role and why it's unique: Serve as a subject matter expert in responsible gaming, advising and supporting cross-functional teams (AML, Fraud, Customer Service) on best practices and escalated cases. Drive the development of a responsible gaming culture by collaborating with leadership on strategic initiatives that promote healthy gameplay. Proactively monitor player activity to identify and address risky behaviors, using data analytics and detailed case investigations. Lead reviews of complex player account activities and assist in the development of response protocols for high-risk behaviors. Regularly update and refine responsible gaming reports, compliance logs, and alert systems in alignment with regulatory requirements and company standards.
Who you are: Skilled in risk assessment, compliance monitoring, and customer engagement within a gaming or similarly regulated environment. Strong analytical abilities, with a proven track record of investigating complex accounts and identifying patterns related to responsible gaming. Proficient in both written and verbal communication, comfortable working with multiple stakeholders to resolve escalated issues diplomatically. Meticulous attention to detail, capable of handling sensitive matters with the highest level of confidentiality and integrity.
Even better if you have:
- 2+ years of experience in responsible gaming, compliance, or a related field within the gaming industry, preferably with direct experience in a sportsbook or online gaming environment.
- Proven experience in process improvement, with the ability to implement and refine protocols that support responsible gaming efforts.
- Proficiency with data analytics tools, Microsoft Excel, and ticketing or CRM systems such as Intercom.
- Flexibility to work at least one weekend day during peak sporting seasons.
What we can offer you: Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season), 16 weeks of fully paid parental leave, a $500 home office allowance, a connected virtual first culture with a highly engaged distributed workforce, 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents.