Full-Time Retail Compliance Analyst

We are looking for a Retail Compliance Specialist to join the Western Digital Fulfillment Operations Team to be responsible for the management of our Retail Chargeback program.

• Investigating and data analyzing chargebacks
• Recurring trend analysis
• Projecting customer penalties and process documentation

This role will serve as a subject matter expert on retailer programs and supporting process improvement initiatives with internal and external functions to reduce financial losses from invalid chargebacks.

Essential Duties and Responsibilities:

• Experience with retail compliance and penalty programs
• Review and validate claims received from retail partners.
• Subject matter expert on Retail routing guides, SLAs, penalty clauses.
• Drive chargeback data scraping and running complex operational data analysis from ERP systems.
• Develop and manage reporting dashboards.
• Research chargeback disputes by analyzing supporting documentation.
• File and track chargeback disputes within specified deadlines.
• Identify trends, root causes, and recurring chargeback issues; recommend process improvements.
• Lead effective communications with Retailers and drive joint improvement opportunities.
• Conduct quarterly training to cross functional teams on retailer compliance updates.

Education:

Bachelor’s/ Master's degree in Accounting, Finance, Business Administration, Engineering, Supply Chain Management, Logistics or related field (preferred).

Experience:

• 3-5 years of experience in chargeback resolution, accounts receivable, or retail deductions (consumer goods, retail, or distribution industry preferred).
• Strong skills in data analysis using Excel, SQL, or BI tools (Power BI, Tableau)
• Familiarity with major retailers’ compliance portals (e.g., Walmart, Target, Amazon, Costco, etc.) is a plus.
• Experience with Retailer Systems such as navigating Retailer platforms, Chargeback management tools or internal ticketing systems.
• Experience in ERP systems (Oracle, SAP) and Transportation Management Systems (OTM)

Skills:

• Strong analytical and problem-solving skills with a high degree of accuracy.
• Excellent communication and collaboration abilities across multiple departments.
• Knowledge of EDI transactions and chargeback dispute workflows.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Key Competencies

• Detail-Oriented and Organized
• Financial and Data Analysis
• Process Improvement Mindset
• Cross-Functional Collaboration
• Accountability and Initiative

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