Full-Time SaaS Systems Engineer

The SaaS Systems Engineer will be part of a team responsible for day-to-day operation of various SaaS delivery environments, as well as ongoing initiatives to ensure demonstrated levels of reliability, scalability, and quality of service.

Key Responsibilities:

1. Daily monitoring of production service delivery to ensure optimal service and application operation, and SLA adherence.
2. Identifying optimization opportunities and solving problems affecting service delivery across applications, shared services, middleware, and databases.
3. Operating and maintaining systems for customer provisioning.
4. Providing insight on trends needing proactive action to stay ahead of customer and corporate requirements.
5. Participating in software design and development to ensure operational efficiency and architecture services.
6. Software deployment and configuration management in Quality Assurance and Production environments.
7. Developing tools and utilities to support Operations and SaaS service delivery.
8. Providing level 2/3 support for customer-initiated issues.
9. Maintaining and improving IT infrastructure (servers, laptops, desktops, networks, telecommunications).
10. Delivering outstanding help desk support to employees.
11. Managing vendors providing hardware, software, and services.
12. Identifying system deficiencies and recommending solutions.
13. Documenting forecasts, plans, and resolutions.
14. Innovating, promoting, and driving adoption of tools, technologies, policies, and procedures to support continuous improvement.

Required Experience:

• 5+ years of corporate infrastructure experience (preferably in software development)
• 5+ years of experience evaluating, selecting, implementing, and integrating enterprise technologies
• 4+ years of Windows environment administration
• 3+ years of relational databases and SQL administration
• 3+ years of AWS/Azure experience
• 3+ years of scripting and programming experience
• 2+ years of experience with help desk, network connectivity, and telecommunications.

Additional Skills:

• VMware experience
• Automation using VB, PowerShell, or similar scripting
• Virtualized infrastructure deployment and management
• Familiarity with HTML, SCC, Java, and ASP.NET

Who You Are:

• Service-Minded: Delivers customer support with excellence.
• Builder: Plans, implements, and supports systems, learns new applications and tools.
• Results-Oriented: Focuses on results, prioritizes and executes tasks in high-pressure environments, analyzes standards and procedures for workflow and change management.
• Communicator: Excellent verbal and written communication skills for domestic and international customers and employees.
• Customer-Focused: Establishes rapport with technical and non-technical customers and employees.

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