Full-Time Sales Operations - Process Analyst

• Identify and resolve operational bottlenecks across the sales process.
• Develop and maintain a standardized sales playbook.
• Map the full partner and student journey and align it with key sales stages.
• Define structured workflows for lead qualification and deal closure.
• Support the rollout and adoption of new or updated processes.
• Monitor and manage internal case requests using Salesforce.
• Define and maintain clear escalation paths.
• Analyze case trends to identify opportunities for automation.
• Collaborate with internal stakeholders to gather feedback.
• Create feedback loops using case data and performance metrics.
• Support the adoption of a continuous improvement mindset.
• Document and maintain processes and job aids for all Sales Operations tasks.
• Facilitate a culture of ongoing enhancement.

• Bachelors degree in management or business-related field.
• 2+ years experience with Salesforce CRM.
• 2+ years experience with Microsoft Visio/Process documentation and mapping.
• 3+ years of demonstrated experience in process improvement or project management.
• Strong process documentation skills.
• Strong internal and external client facing communication skills.
• Ability to think strategically and lead by example.
• Well-developed analytical skills.

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