Full-Time Sales Operations - Process Analyst

• Identify and resolve operational bottlenecks across the sales process
• Develop and maintain a standardized sales playbook
• Map the full partner and student journey and align it with key sales stages
• Define structured workflows for lead qualification, follow-ups, deal closure, and other core sales activities
• Support the rollout and adoption of new or updated processes through training
• Monitor and manage internal case requests using Salesforce
• Define and maintain clear escalation paths for complex or unresolved case issues
• Analyze case trends to identify opportunities for automation
• Collaborate with internal stakeholders to gather feedback
• Create feedback loops using case data, performance metrics, and team input to inform enhancements
• Support the adoption of a continuous improvement mindset
• Document and maintain processes and job aids for all Sales Operations tasks
• Facilitate a culture of ongoing enhancement to adapt to a changing market

• Bachelors degree in management or business-related field.
• 2+ years experience with Salesforce CRM
• 2+ years experience with Microsoft Visio/Process documentation and mapping.
• 3+ years of demonstrated experience in process improvement or project management
• Strong process documentation skills
• Strong internal and external client facing communication skills.
• Ability to think strategically and lead by example.
• Well-developed analytical skills.
• Creative thinking, to be able to develop new ideas to improve customer service standards.
• Ability to communicate complex ideas in a clear, concise manner

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