Full-Time Salesforce Admin (Remote) – Service Desk Operations

• Reporting to the Senior Manager, Application Support, you will support our Partner Solutions client/member platform and associated services and systems, provide excellent customer service, and help resolve customer application issues.
• You will research, diagnose complex software issues raised by clients/members.
• You will develop, test, and then implement SQL queries to aid in the investigation and analysis of issues.
• Examine error logs and database content to determine the cause of a problem.
• Document processes, procedures, and technical instructions for future reference.
• Create/manage production/staging support tickets
• Experience with Salesforce including Tier 2 support for Salesforce related issues. Resolve login problems, permission errors, and data access issues.
• Experience with MuleSoft including Investigating and resolving complex integration issues across systems connected with MuleSoft. Analyze logs and error messages from Anypoint Runtime Manager and external monitoring tools (e.g., Splunk, Datadog)
• Experience supporting sites using API and SDK integration
• You can work with DataDog and Splunk to analyze log data and trouble shoot issues
• You can troubleshooting and implementing Web technologies
• You have worked with Amazon cloud technologies
• You can handle on-call activities
• You have ServiceNow ITSM experience

• Great compensation package and bonus plan
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

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