Full-Time Salesforce Business & Data Analyst

• Collaborate with stakeholders to gather, analyze, and document business requirements related to Salesforce and CRM processes.
• Translate business needs into functional specifications and user stories for Salesforce enhancements.
• Administer and maintain Salesforce data, ensuring accuracy, consistency, and compliance with data governance policies.
• Develop and maintain reports, dashboards, and workflows to support business operations and decision-making.
• Perform data imports, exports, deduplication, and cleansing using tools like Data Loader or third-party apps.
• Support user training, adoption, and troubleshooting across departments.
• Work closely with Salesforce developers and admins to implement and test new features or integrations.
• Monitor system performance and recommend improvements to optimize user experience and data quality.
• Ensure compliance with internal controls, security policies, and industry regulations.

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field.
• 3+ years of experience as a Salesforce Business Analyst or similar role.
• Proven experience with Salesforce administration and data management.
• Strong understanding of Salesforce Sales Cloud, Service Cloud, and reporting tools.
• Proficiency in data analysis, Excel, and data manipulation tools.
• Excellent communication, documentation, and stakeholder management skills.
• Salesforce Administrator (ADM 201) certification preferred.

• Experience with Salesforce integrations (e.g., marketing automation, ERP systems).
• Familiarity with tools like Tableau, Power BI, or other BI platforms.
• Knowledge of Agile/Scrum methodologies.
• Experience with data governance frameworks and best practices.

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