Full-Time SAM Administrator

• Maintain and update software asset records using ServiceNow SAM Pro.
• Investigate and resolve unmatched software discovery entries.
• Conduct entitlement reconciliation by aligning license data with discovered installations.
• Review reconciliation results and identify actions needed to address non-compliance.
• Support internal and external audits.
• Generate reports on software usage, compliance risks, and optimization.
• Contribute to the expansion of SAM capabilities.
• Collaborate with IT, procurement, security, and infrastructure teams.
• Manually upload or configure entitlement data and troubleshoot errors.
• Normalize and manage discovery data and software models.
• Assist in developing discovery maps and license metrics.
• Communicate findings to stakeholders.
• Operate independently while contributing to team initiatives.
• Foster cross-functional collaboration to strengthen SAM practices.

Minimum Requirements:

• Minimum of 2 years of experience with ServiceNow SAM Pro.
• Bachelor’s degree in business administration, information systems, or a related field preferred.
• Proficiency in analyzing reconciliation results.
• Strong attention to detail.
• Ability to communicate technical information effectively.
• Strong analytical, problem-solving, and organizational skills.
• Experience supporting audit processes.
• Familiarity with IT asset management best practices.
• Certification in ServiceNow or SAM Pro is preferred.
• Proficiency in French is a plus.

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