Full-Time SCCM & Intune Engineer

You will be responsible for ensuring that IT client technology support for IT systems is provided for all of O-I locations. The responsibility for providing IT Service Support is extended to Incident Management, Request and Change management.This position is highly visible throughout the organization and requires interaction with users.The role will ensure that all changes are properly documented and approved within the ITSM tool. Reporting skills using both Service Now and SCCM features will be key to the success of the position to ensure correct level of patching.
You also will be responsible for all related items to client technology service contracts with third party vendors and ensure proper delivery of services according to negotiated terms. The SDL will work very closely with the client technology architect to ensure that all new technology feature matches O-I standards.
Key Responsibilities:

• Ensure that Service Requests are handled in a timely fashion.
• Monitor the Incident and email queues for IT requests.
• Provide a point of escalation for the team for customer services issues.
• Liaise with other support teams in order to escalate urgent issues
• Ensure that all local and global policies and procedures are followed.
• Manage, maintain and develop relationship with all business stakeholders.
• Manage, maintain and develop relationship with IT suppliers

Requirements:

• University degree in information technology or related discipline
• 5 years of IT experience in an IT technical position within an international environment
• 4 years of experience as an IT service delivery lead within an international organization
• ITIL certification

IT Skills:

• Windows PC administration
• SCCM administration
• Software deployment tool (Adaptiva)
• Active directory
• Group Policy management
• Scripting

This position might be required to be available after-hours for potential escalation of IT/Business issues. Travel Requirements: Less than 10% domestic or international travel might be required for this role.

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