Full-Time Senior Analyst, Customer Success

The Customer Success, Senior Analyst works with Cint’s customers to help them get the most from Cint’s technology platforms.

Customer Success Senior Analysts build strong relationships with new and existing users, set performance milestones, and act as a consultative resource to help clients achieve their goals.

Responsibilities

• Enable customers to achieve their survey project goals using Cint’s ResTech platforms.
• Manage relationships with Cint’s clients to drive usage and adoption of Cint’s products, and advocate for customer needs across internal stakeholder groups.
• Onboard new client business and train new and existing customers to use Cint’s products in an optimal way.
• Gain a working understanding of clients’ businesses and organizational structures to identify opportunities for growth and performance improvement.
• Analyze trends in client performance and activity on a regular basis and form proactive recommendations and action plans to support customer growth.

Requirements

• Relevant customer-facing experience with ability to manage projects under tight deadlines.
• Experience with internal and external relationship management, client presentations, and quantitative data analysis.
• Excellent written and verbal communication skills (English & Japanese)
• Disciplined work ethic - self-motivated and detail-oriented mindset focused on achieving revenue goals.
• Resourceful problem solving, organized and process-oriented.
• Proven track record of driving client business growth and achieving revenue targets through renewals, upsells, and cross-sells.
• Ability to convey complicated ideas to technical and non-technical audiences.

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