Full-Time Senior Application Support Specialist
Acumatica is hiring a remote Full-Time Senior Application Support Specialist. The career level for this job opening is Experienced and is accepting Montreal, Canada based applicants remotely. Read complete job description before applying.
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Acumatica
Job Title
Senior Application Support Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Montreal, Canada
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Job Details
As a Senior Application Support Specialist, you will interact with partners and customers, ensuring satisfaction through technical mentoring and consulting services. This role reports to the Manager, Application Support.
Roles and Responsibilities:
- Provide first-level direct support to partners and customers.
- Become proficient with Acumatica’s product suite.
- Troubleshoot and analyze application-related issues.
- Establish and maintain positive client relationships.
- Analyze customer's requirements and deliver solutions.
- Provide continuing education to clients.
- Manage client technical service requests.
- Ensure timely issue resolution, escalating when necessary.
- Communicate proactively regarding product information.
- Document client inquiries and provide feedback to R&D.
- Share best practices with team members.
- Participate in team projects.
- Create Knowledge Base articles.
Requirements:
- Understanding of accounting principles.
- College Degree in IT, Engineering, Computer Science, Accounting, Finance.
- Experience communicating with a global customer base.
- Basic familiarity with ERP and accounting functionality.
- Experience with Active Directory and SMTP client setup.
- Experience with SQL and SSMS for data retrieval.
- Azure knowledge is required.
- Experience coaching/mentoring teammates.
- Experience handling high-priority issues independently.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Senior Application Support Specialist at Acumatica is
29th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Montreal, Canada
] applicants. .
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