Full-Time Senior Business Analyst

• Acquire understanding of the product, business domain, key processes, and value proposition.
• Develop and enhance Business Process Models to analyze core business functions and identify areas for optimization.
• Lead the Elicitation, Analysis, Documentation, and Validation of new requirements.
• Produce detailed UML artifacts to capture business processes, visualize data flows, and mitigate potential risks.
• Maintain knowledge-base articles with technical and functional documentation.
• Champion agile practices and lead Scrum ceremonies.
• Compose User Stories and Defects adhering to product team standards.
• Validate User Stories by collaborating with Product Managers, Designers, and Engineering Managers.
• Groom User Stories with distributed teams, addressing Engineering concerns.
• Collaborate with Engineering teams to make key product decisions.
• Assist with product roadmap planning.
• Coordinate release planning and prioritization.
• Maintain go-to-market and L&D documentation.

• 5+ years experience in Field Service Management (FSM) or similar domain.
• Bachelor’s degree in Human Resources, Business or Information Technology.
• Proven ability to lead and influence cross-functional teams.
• Strong problem-solving and analytical skills.
• Excellent communication and presentation skills.
• Ability to work independently and within a Global team.
• Proficiency in English.
• Experience with design, project management software is an advantage.
• Familiarity with Mobile Technologies and Business Process Mapping is a plus.

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