Full-Time Senior Business Process Consultant

This role is part of the Creator Workflows and Platform Expert Services team and will be a functional and technical expert on ServiceNow's front-end technologies. The ideal candidate is passionate about the intersection of human needs and business impact. They thrive in a fluid work environment, are self-motivated, and hands-on. They work across a variety of industries and can synthesize diverse perspectives.

What you get to do:

• Build ServiceNow user experiences considering customer design, responsiveness, and WCAG 2.1 accessibility (HTML, CSS, AngularJS, SASS, Bootstrap 3, JSON, REST APIs) across all ServiceNow solutions.
• Lead customer design workshops around Service Portal, Workspace, and Mobile
• Transform co-created future state narrative design into an experience and enhance/refine it via design concept validation.
• Act as a liaison between customer and third-party design/creative teams and customer leadership.
• Draft technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.
• Support customers in reviewing and approving user stories.
• Create and deliver front-end solutions with long-term technical architecture, process design, and ServiceNow technical standards in mind.
• Support engagement efforts related to Platform-wide process definition, re-engineering, improvement, and gap analysis.
• Advise customers on ServiceNow Front End capabilities to improve processes and user experiences.
• Guide and provide ad-hoc oversight for customer future administrators.
• Be a lead member of an overall engagement project team focused on delivering successful customer outcomes.
• Juggle multiple and complex projects/initiatives
• Promote continuous improvement practices for delivery/engagement materials.
• Support specific sales activities when required.
• Provide training and mentoring to other ServiceNow delivery team and partner ecosystem members.
• Up to 30% travel, depending on customer needs and internal meetings.

Minimum Qualifications:

• At least 5 years of configuration or development experience (ServiceNow app dev, web development, integrations, ServiceNow portal, workspace, and mobile solutions)
• Demonstrated ability to influence and consult in complex customer environments
• Experience developing with common JavaScript frameworks (AngularJS, React, etc.) and consulting on UX-related projects
• Experience with Web Technologies (HTML, Web Services, Bootstrap 3, CSS, etc.) and working with SaaS technologies
• Applying a User-Centered Design mindset and methodology
• Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
• Proven team player and team builder

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