Full-Time Principal Business Process Consultant

ServiceNow is hiring a remote Full-Time Principal Business Process Consultant. The career level for this job opening is Expert and is accepting Addison, Texas based applicants remotely. Read complete job description before applying.

ServiceNow

Job Title

Principal Business Process Consultant

Posted

Career Level

Full-Time

Career Level

Expert

Locations Accepted

Addison, Texas

Job Details

This role is part of the Creator Workflows and Platform Expert Services team and will be a functional and technical expert on ServiceNow's front-end technologies. The ideal candidate is passionate about the intersection of human needs and business impact, thrives in a fluid work environment, is a self-motivated partner/leader, and a hands-on maker. They must work across a variety of industries, and can synthesize diverse perspectives.

What you get to do in this role:

  • Build ServiceNow user experiences considering customer design, responsiveness, and WCAG 2.1 accessibility (HTML, CSS, AngularJS, SASS, Bootstrap 3, JSON, REST APIs) across all ServiceNow solutions.
  • Lead customer design workshops around Service Portal, Workspace, and Mobile
  • Transform co-created future state narrative design into an experience, then enhance and refine through validation of design concepts
  • Act as a liaison between customer and third-party design/creative teams and customer leadership and stakeholders.
  • Draft technically focused user stories, their acceptance criteria, testing strategy, and knowledge transfer.
  • Create and deliver front-end solutions considering long-term technical architecture, process design, and ServiceNow technical standards.
  • Support engagement efforts related to Platform-wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops.
  • Advise customers in their efforts to take advantage of ServiceNow Front End capabilities to improve processes and user experiences.
  • Guide and provide ad-hoc oversight and enablement for the customer's future administrators.
  • Be a lead member of an overall engagement project team focused on delivering successful customer outcomes.
  • Juggle multiple and complex projects/initiatives
  • Promote continuous improvement practices for delivery/engagement materials
  • Support specific sales activities
  • Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem

Up to 30% travel, depending on customer needs and internal meetings.

Minimum Qualifications:

  • At least 8 years of configuration or development experience (ServiceNow app dev, web development, integrations, ServiceNow portal, workspace, and mobile solutions)
  • Demonstrated ability to influence and consult in complex and varied customer environments.
  • Experience developing with common JavaScript frameworks (AngularJS, React, etc.) and consulting on UX-related projects
  • Experience with Web Technologies (HTML, Web Services, Bootstrap 3, CSS, etc.) and working with SaaS technologies
  • Applying a User-Centered Design mindset and methodology
  • Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
  • Proven team player and team builder

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Principal Business Process Consultant at ServiceNow is 12th of January 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Addison, Texas ] applicants. .

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