Full-Time Lead Researcher, Human-AI Interaction Design

• Lead research programs exploring how AI reshapes roles, decision-making, and workflows
• Conduct field studies, cognitive modeling, and simulation of human-AI collaboration in key job families
• Partner with HR, Product, Digital Technology and Org Design teams to design new job architectures integrating AI tools.
• Partner with HR & Enterprise AI Governance to refine and expand behavioral frameworks for ethical, transparent, and trusted human-AI collaboration.
• Build cross-functional alignment by translating research into actionable design, policy, and training recommendations.
• Publish internal playbooks and frameworks that define “how ServiceNow works with AI.”
• Design and employ a comprehensive suite of both subjective and objective measures of HAII quality (i.e., satisfaction, trust, accuracy, interaction logs, etc.)
• Collaborate with UX Research to ensure alignment between interaction design and enterprise work design.
• Present findings to executive leadership, informing AI and workforce strategies.

• Ph.D. or Master’s in Cognitive Psychology, Human-AI Interaction or HCI program with relevant AI experience, Human Factors, or related fields.
• 8+ years of experience in applied HAII, HCI, or human-AI collaboration research with a focus on cognitive science or 8+ years' experience in Cognitive Science with a focus on AI Technology in the workplace.
• Proven experience in future-of-work, organizational design, or technology transformation.
• Expert-level skills in experimental and qualitative research methods.
• Exceptional communication and stakeholder influence skills.
• Experience working with ethics, trust, and explainability research in AI systems.

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