Full-Time Senior Client Delivery Analyst

How You'll Make an Impact:Coordinate, support and participate in ITSM projects including new unit openings, technology refreshes as well as localization of global initiatives.Define and maintain technical standards for in-unit network infrastructure, ensure all systems comply with PCI DSS standards. Design implements maintain and document in unit network infrastructure including firewall, switch, and access point configuration.provide level 3 support for PC, servers, and network infrastructure.Develop workflows and functional requirements documentation to improve operational processes.Proficiency in troubleshooting networks, project management, and the ability to manage multiple priorities is essential.Coordinate and manage external vendors and contractors, (ISP, Network and power cabling, 3rd party smarthands etc.), ensuring services are being delivered on time.

What You'll Need to Succeed:

• Bachelor’s degree in business or technology, along with a minimum of 5 years of experience in server and networking equipment
• Industry certifications (e.g., CompTIA Network+, CCNA, Microsoft, ITIL, PMP), considered an asset.
• Strong technical troubleshooting and project management skills.
• Ability to provide Level 3 support to end users for PC, software and hardware
• Strong Customer Service Skills.
• Must be able to develop and/or modify moderately complex information systems.
• Must understand applicable business systems and industry requirements
• Ability to act as a resource/consultant to internal/external customers.
• Fluent written and oral English. French is an asset.

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