Full-Time Senior Content Designer, AI

Team & Role: At ServiceNow, we embrace diversity. This role is part of our Content Design practice within experience design, with skills like interaction designers, researchers, visual designers, technical writers. We empathize with users, understand their needs, and design through language to create loved product experiences. Design has a seat at the table; our team collaborates closely with engineering and product management.

What you get to do in this role:

• Lead UX writing: Actively participate in cross-functional teams, taking ownership of UX writing needs for 1-2 products, including creating content wireframes, information hierarchies, prototypes, content standards, glossaries.
• Develop content strategy: Use data and insights from customer research to define and manage product-level content strategy, with a focus on long-term goals.
• Contribute to team projects: Collaborate on content design team initiatives, such as enhancing the design system, style guide, terminology standards, reusable patterns, and AI writing tools.
• Advocate for user-centric design: Ensure all content is user-friendly, accessible, and aligns with voice and tone standards.

Preferred Qualifications:

• 5+ years of experience in content design, content strategy, copywriting, or related field; B2B experience preferred
• Bachelor’s degree in English, Journalism, Communications, Human-Computer Interaction Design, or equivalent work experience
• Excellent verbal and written communication skills, strong understanding of English grammar, structure, and punctuation
• Working knowledge of design principles and methods, and tools (Figma, Sketch, Miro, Invision)

Basic Qualifications:

• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving.
• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or industry experience (corporate, software, web, or agency)

Compensation: $126,700 - $215,400, plus equity (when applicable), variable/incentive compensation, and benefits. Compensation based on location and subject to change.

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