Full-Time Senior Content Designer, AI

Team & Role: At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Content Design practice. We use our superpowers of empathizing with users, understanding their needs, and applying our expertise of designing through language to create product experiences customers love. Design has a seat at the table, collaborating closely with engineering and product management.

What you get to do in this role:

• Lead UX writing: Actively participate in cross-functional teams, taking ownership of UX writing needs for 1-2 products. This includes creating content wireframes, information hierarchies, prototypes, content standards, glossaries.
• Develop content strategy: Use data and insights from customer research to define and manage product-level content strategy, focusing on long-term goals.
• Contribute to team projects: Collaborate on enhancing the design system, style guide, terminology standards, reusable patterns, and AI writing tools.
• Advocate for user-centric design: Ensure all content aligns with voice and tone standards.

Preferred Qualifications:

• 5+ years of experience in content design, content strategy, copywriting, or related field; B2B experience preferred
• Bachelor's degree in English, Journalism, Communications, Human-Computer Interaction Design, or equivalent work experience
• Excellent verbal and written communication skills
• Working knowledge of design principles and methods, and tools (Figma, Sketch, Miro, Invision)

Basic Qualifications:

• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving (using AI tools, automating workflows, analyzing AI insights, or exploring its impact).
• Experience in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or industry experience (corporate, software, web or agency)

Compensation: $126,700 - $215,400, plus equity, variable/incentive compensation, and benefits.

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