Full-Time Senior Content Designer

At Mobility Capital Finance Inc, we are seeking a highly motivated and proactive Senior Content Designer to join the Product team. You'll create user-centered content for our client's fintech products across app and web platforms, ensuring customers can securely access and monitor their accounts.

Job Responsibilities:

• Develop and implement content strategies aligned with product goals and user needs within the Payments/Fintech domain.
• Write clear, concise, and compelling copy for web pages, product descriptions, help articles, UI elements, FAQs, and product marketing collateral. Proofread and edit content for consistency, clarity, and brand voice.
• Collaborate with UX/UI designers to design content that enhances user experience.
• Simplify complex financial concepts and jargon for diverse users.
• Work closely with cross-functional teams (Product, Engineering, Client Services, Marketing, Legal, Compliance) to gather insights, align content with product requirements, and achieve business goals.
• Maintain content style guides and ensure consistency across all channels. Collaborate with other designers and developers to uphold best practices.
• Conduct A/B testing on content to refine strategies based on user feedback and analytics.
• Champion content design practices and advocate for user-centered content.
• Stay organized across multiple content design features, track progress, meet deadlines, and contribute to the Design System by creating and maintaining clear documentation.

Required Qualifications:

• Bachelor's degree in HCI, Communications, English, or related field, or 5+ years of experience as a Content Designer/UX Writer in fintech, payments, or banking (startup preferred).
• 3+ years of design experience using Figma, and strong proficiency with other design/prototyping tools.
• Strong understanding of content strategy, user flows, and user research, with experience conducting user testing and iterating based on feedback.
• Demonstrated understanding of the payments/fintech industry, and ability to translate complex financial concepts into user-friendly content.
• Exceptional writing, editing, and proofreading skills, with the ability to adapt voice/tone for diverse audiences.
• Experience with Scrum/Agile development, strong collaboration skills, and proficiency in project management tools (Confluence, JIRA).
• Knowledge of accessibility principles and experience creating/maintaining content documentation.
• Strong portfolio showcasing design process and thinking.
• Permanently located and authorized to work in the United States.

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