Full-Time Senior Customer Technology Advisor

We are seeking a Senior Customer Technology & Solutions Advisor (CTS) to join our dynamic Hospitality Technology team.

This is a newly created position aimed at strengthening Accor’s digital and technological integration across its hotel portfolio in the region.

The CTS Advisor will act as the main point of contact for IT and technology topics within their hotel portfolio, ensuring successful project delivery and full alignment with Accor IT strategies and standards.

Key Responsibilities

• Act as the main technology liaison between hotels and internal/external partners.
• Oversee the full project lifecycle: budgeting, scheduling, implementation, and evaluation.
• Manage and update the technical inventory of hotel portfolios (IT infrastructure, systems, partners).
• Coordinate technical deployment with internal departments and local service providers.
• Advise hotels on adopting innovative solutions and improving operational performance.
• Ensure compliance with global IT standards and lead continuous improvement initiatives.
• Provide technical recommendations and support hotel development plans (1–3 year scope).

Required Qualifications & Skills

Education & Experience

• Bachelor's degree in Computer Science, Hospitality Technology, or related field.
• Minimum 5 years of experience in IT infrastructure, systems, or service delivery.
• Experience in the hospitality industry is a strong plus.

Technical Proficiency

• Solid knowledge of IT infrastructure, OS, networks, and hotel-specific systems.
• Familiarity with project methodologies and best practices.

Soft Skills

• Strong communication and organizational skills.
• Teamwork and stakeholder management capabilities.
• Fluent in English; proficiency in a regional language is highly desirable.

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