Full-Time Senior Customer Technology Advisor

We are seeking a Senior Customer Technology & Solutions Advisor (CTS) to join our Hospitality Technology team as part of a strategic transformation.

This is a newly created position aimed at strengthening Accor’s digital integration across its hotel portfolio.

The CTS Advisor will be the main point of contact for IT and technology topics.

Key Responsibilities

• Act as the technology liaison between hotels and internal/external partners.
• Oversee the full project lifecycle: budgeting, scheduling, implementation, and evaluation.
• Manage and update the technical inventory of hotel portfolios.
• Coordinate technical deployments with internal departments and local service providers.
• Advise hotels on adopting innovative solutions and improving operational performance.
• Ensure compliance with global IT standards and lead continuous improvement initiatives.
• Provide technical recommendations and support hotel development plans (1-3 year scope).

Required Qualifications & Skills

• Bachelor's degree in Computer Science, Hospitality Technology, or related field.
• Minimum 5 years of experience in IT infrastructure, systems, or service delivery.
• Experience in the hospitality industry is a plus.
• Technical Proficiency
• Solid knowledge of IT infrastructure, OS, networks, and hotel-specific systems.
• Familiarity with project methodologies and best practices.
• Soft Skills
• Strong communication and organizational skills.
• Teamwork and stakeholder management capabilities.
• Fluent in English; proficiency in a regional language is desirable.

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