Full-Time Senior Desktop Support Engineer
Clean Air Task Force is hiring a remote Full-Time Senior Desktop Support Engineer. The career level for this job opening is Expert and is accepting USA based applicants remotely. Read complete job description before applying.
Clean Air Task Force
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Position Title: Senior Desktop Support Engineer
Reports to: IT Manager
Type: Full-time
Location: Remote, flexible within the U.S.
ABOUT CATFClean Air Task Force (CATF) is a nonprofit organization working to safeguard against the worst impacts of climate change. They catalyze the rapid global development and deployment of low-carbon energy and other climate-protecting technologies through research, advocacy, and partnerships.
ROLEWe seek an experienced Sr. Desktop Support Engineer to rapidly triage, remediate, and resolve staff technology issues. This role involves communicating with staff, documenting issues, and supporting the IT team in various capacities. Expert assistance is needed for users with limited time available.
Key Functions and Responsibilities:
- Provide rapid and effective support for end users using remote assistance tools.
- Document processes, issues, and procedures for IT and external use.
- Train staff on supported platforms and systems.
- Assist the IT team with project-related tasks in Office 365, Salesforce, and other cloud environments.
- Assist staff with onboarding, installing software, and other remote support tasks.
- Other duties as assigned.
Skills/Qualifications:
- 5-10 years of IT support experience
- Associate or bachelor's degree in computer science, information technology, or related field (or equivalent work experience)
- Current and verifiable IT certifications (e.g., ACSP, MCSE, MCSA)
- Excellent interpersonal and communication skills
- Strong knowledge of computer troubleshooting, root cause analysis, and problem resolution.
- Experience with O365 systems administration, Azure, EntraID, and Active Directory
- Expert knowledge of PC and Mac hardware and operating systems
- Experience with virtual and physical meeting troubleshooting
- Knowledge of ticketing systems for issue tracking
- Strong analytical, diagnostic, and problem-solving skills
- Experience troubleshooting complex issues with highly functional users
- Experience troubleshooting issues for end users on Windows 11, MacBooks, iOS, and Android devices
- Experience with Microsoft 365, including adding users, managing distribution lists, and troubleshooting problems
- Experience with remediation of cybersecurity problems
- Solid understanding of IP networking, wireless communication, and printer setups
- High level of attention to detail
- Ability to learn and administer new SaaS