Full-Time Senior Director, IT Operations

• Lead, coach, and develop a diverse team of IT professionals.
• Partner with technology leadership to develop the Foundation’s long-term technology strategy.
• Collaborate with regional IT Directors to understand network technology needs and communicate KF Network technical requirements.
• Act as the final escalation point for critical incidents, leading coordinated troubleshooting efforts to rapidly restore services and minimize impact.
• Oversee day-to-day IT operations, ensuring high availability, performance, and reliability.
• Lead and oversee all aspects of data center and cloud operations.
• Oversee all data center, infrastructure and software contracts.

• Mission and Student Focus
• Achievement & Outcomes Orientation
• Effective Work Management
• Strategic Decision Making and Problem Solving
• People Management & Development
• Continuous Learning
• Self-Awareness

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field required; advanced degree or certifications preferred.
• At least 10 years of progressive experience in IT, including 5+ years in an operational leadership role.
• Proven track record overseeing multi-platform, 24/7 infrastructure environments.
• Deep hands-on knowledge of Microsoft infrastructure (Windows Server, AD/Entra ID, M365, SQL Server), virtualization (VMware, Hyper-V), and cloud environments (Azure).

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