Full-Time Senior Engineer L2 Application Support

Requirements:

• 3+ years experience.
• Strong experience in L2 application support in enterprise environments.
• Hands-on experience with incident management, root cause analysis (RCA), and coordination with L3 teams.
• Proficiency in troubleshooting Java-based applications (Spring/REST APIs), Angular, Oracle, and MongoDB.
• Ability to read and analyze logs to identify failure points and provide timely resolutions.
• Familiarity with middleware technologies like JSP, JSF, and basic Salesforce support.
• Exposure to Mainframe environments (integration-level monitoring) is a plus.
• Understanding of ITIL processes, especially Incident, Problem, and Change Management.
• Experience with job scheduling tools and log monitoring systems.
• ITIL Foundation certification is preferred.
• Strong communication and collaboration skills to interface with L1 teams, developers, and vendors.
• Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

Responsibilities:

• Provide L2 support for critical applications spanning modern and legacy technologies.
• Perform in-depth issue analysis, reproduce bugs, and liaise with L3 or vendor teams for permanent fixes.
• Monitor application jobs, alerts, and system health, initiating prompt corrective actions when required.
• Support configuration changes, releases, and validation activities across environments.
• Escalate unresolved issues to L3 with detailed technical analysis and documentation.
• Develop and maintain runbooks, knowledge base articles, and support documentation.
• Participate in 24x7 support rotation as needed for production environments.
• Assist with deployment verification and environment setup coordination.
• Ensure timely resolution and SLA adherence for support tickets.
• Foster knowledge sharing within the support team and conduct KT sessions when required.

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