Full-Time Senior ERP Application Support Specialist
Acumatica is hiring a remote Full-Time Senior ERP Application Support Specialist. The career level for this job opening is Experienced and is accepting Montreal, Canada based applicants remotely. Read complete job description before applying.
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Acumatica
Job Title
Senior ERP Application Support Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Montreal, Canada
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Job Details
As a Senior Application Support Specialist, you will directly interact with our partners and customers ensuring the highest level of customer satisfaction. This role reports to the Manager, Application support.
Roles and Responsibilities:
- Provide first level direct support to partners and customers.
- Become highly proficient with using Acumatica’s product suite.
- Troubleshoot and analyze application-related issues and solve problems.
- Establish and maintain a positive and professional relationship with clients.
- Analyze customer's business and technical requirements and deliver appropriate solutions.
- Provide continuing education to clients on how to effectively use Acumatica products.
- Manage client technical service requests and ensure timely resolution of customer issues.
- Communicate proactively with accounts regarding product and program information.
- Document client inquiries and reported problems and provide feedback to Acumatica’s R&D.
- Share best practices with team members to enhance the quality and efficiency of client support.
- Participate in individual or team projects to expand client support offerings.
- Create Knowledge Base articles for repetitive issues.
Requirements:
- Understanding of accounting principles and/or business practices.
- College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance).
- Experience communicating with a global customer base.
- Basic familiarity with ERP and accounting functionality is required.
- Experience with active directory and SMTP client setup.
- Experience with SQL and SSMS for data retrieval.
- Azure knowledge is required.
- Experience coaching / mentoring teammates.
- Experience handling high-priority issues as a self-motivated and independent worker.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Senior ERP Application Support Specialist at Acumatica is
4th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Montreal, Canada
] applicants. .
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