Full-Time Senior Genesys Cloud CX Consultant

We are seeking an experienced Senior Genesys Cloud CX Consultant who will be responsible for designing, implementing, and supporting Genesys Cloud CX solutions for our clients.

Responsibilities:

• Design, implement, and support Genesys Cloud CX solutions to meet client requirements.
• Conduct discovery sessions and create technical documentation for Genesys Cloud-related projects.
• Customize and integrate IVRs and data sources within the Genesys Cloud platform.
• Drive migrations from legacy environments to Genesys Cloud.
• Configure and manage queues and skills in Genesys Cloud.
• Provide technical expertise and support for Genesys Cloud implementations and integrations.
• Troubleshoot and resolve issues related to Genesys Cloud configurations and integrations.
• Collaborate with clients to gather requirements and design solutions that meet their needs.
• Deliver knowledge transfer sessions to clients and colleagues to enhance understanding of Genesys technologies.
• Maintain clear and effective communication with stakeholders and provide regular updates on project status.

Requirements:

• 5+ years of experience with Genesys Cloud CX, including WEM/WFM and digital channels.
• Strong expertise in Genesys Cloud CX, including hands-on experience with Amazon Web Services (AWS).
• Proficiency with applications leveraging APIs.
• Ability to work closely with stakeholders to gather requirements and design solutions.
• Experience with technical documentation creation and writing.
• Fluent English written and spoken level.
• Bachelor's degree in Telecommunication, Computer Engineering, Computer Science, or a related technical discipline.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently covering client-facing expert role.

Nice to have:

• Genesys Cloud Certified Partner, Genesys Cloud Certified Professional, or Genesys Cloud Certified Developer.
• Experience with other cloud platforms (e.g., Microsoft Azure, Google Cloud Platform).

What is the last date for applying to the job?

Which countries are accepted for this remote job?