Full-Time Senior Helpdesk Engineer
Yempo is hiring a remote Full-Time Senior Helpdesk Engineer. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Yempo
Job Title
Senior Helpdesk Engineer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
Salary
YEAR $20000 - $22000
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Job Details
We have an exciting night shift opportunity available for a Senior Helpdesk Engineer. Work from home or the office - you choose! This role requires working a weekend shift (Saturday to Tuesday).
Your Responsibilities
Your Responsibilities
- Be the first point of contact for support calls and tickets through Freshdesk
- Troubleshoot and resolve desktop, network, and application issues
- Document every action clearly in our ticketing system
- Follow SOPs and contribute to internal documentation
- Deliver a professional, empathetic experience with every client interaction
- Monitor tickets to ensure timely updates and SLA compliance
- 3+ years of helpdesk or IT support experience (MSP experience strongly preferred)
- Strong knowledge of Windows 10/11 and Microsoft Office
- Hands-on experience with RMM tools (Kaseya, ScreenConnect, or similar)
- Microsoft 365 admin experience and SaaS troubleshooting skills
- Familiarity with Active Directory basics (users, groups)
- Solid grasp of networking fundamentals
- Ability to explain tech clearly to non-technical people
- High standards for communication, documentation, and follow-through
- Fluency in written and spoken English
- Experience with macOS or Google Workspace administration
- Exposure to Azure, Hyper-V, or other virtualization technologies
- Industry certifications (A+, Net+, Security+, MCSA, CCNA, MCSE, etc.)
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Senior Helpdesk Engineer at Yempo is
19th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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