Full-Time Senior Infrastructure/Application Support Engineer

Senior Infrastructure/Application Support Engineer

About the Role: Join a team of dedicated engineers supporting our API-driven global promotions platform. Configure, deploy, and support the backend of games for a major fast-food chain.

Responsibilities Include:

• Providing advanced application support, resolving issues for optimal performance.
• Collaborating with the development team on issue diagnosis and resolution.
• Gaining a thorough understanding of the platform for effective communication with internal, vendor, and client technical teams.
• Monitoring system performance and proactively identifying potential issues.
• Leading incident response, ensuring swift resolution and providing detailed reports.
• Developing and maintaining support documentation.
• Assisting with deployments and ensuring minimal service disruption.
• Mentoring junior engineers and contributing to support process improvements.
• Configuring and maintaining cloud environments using automated scripts.
• Participating in on-call support rotations.

Requirements:

• 5+ years of experience as an Application Support Specialist, Software Engineer, DevOps Engineer, or equivalent.
• Understanding of reading metrics and HTTP status codes.
• Proficiency with scripting languages (Python, Ruby, Bash/Zsh).
• API testing/scripting knowledge (Postman).
• Basic SQL skills.
• Experience with testing tools (Gatling, BlazeMeter, Jmeter).
• Strong AWS services and security knowledge.
• Centralized logging system experience (Graylog, Loki).
• Knowledge of security and encryption practices.
• Kubernetes experience.
• Experience with proxy, debugging, and profiling tools.
• XML/XSD proficiency.
• Git version control.
• Excellent problem-solving and communication skills.

Nice-to-haves:

• Experience with system profiling and performance tuning.
• Athena experience for ad-hoc support queries.
• Proficiency with monitoring and diagnostic tools (Grafana, Prometheus).
• JVM memory management and garbage collection tuning experience.
• NoSQL database experience.
• Elasticache, DynamoDB, APIGateway, Lambda, Cloudwatch, Cognito experience.
• Load testing high-performance distributed systems experience.

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