Full-Time Senior IT Manager

• Responsibilities may include the following and other duties may be assigned.
• Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting company business processes and technical information systems platforms.
• Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, application software, installation of network hardware/software and database management.
• Provides direction for the effort required to protect the company's data, tools and information systems.
• Ensures infrastructure architecture standards maximize efficiency and support platform compatibility.
• Usually requires subject matter knowledge of user group for practical application of system characteristics.
• Coordinates delivery of services to user groups and ensures IT service is uninterrupted.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Lead the regional site infrastructure and operations teams across a cluster of sites, ensuring alignment with global IT strategies and adherence to standards.
• Drive operational stability and service performance by ensuring compliance with CMDB, ITSM processes, and global infrastructure guidelines.
• Act as the primary escalation point for local issues, managing critical incidents and outages in partnership with MSPs and other IT teams.
• Ensure continuous site support for end-user services, including network infrastructure, conference room setups, device standards, and local IT assets.
• Lead efforts to automate site support workflows in ServiceNow, including asset inventory management, documentation, and incident resolution.
• Manage and deliver on site related demand in accordance to Global IT policies and procedures.
• Continuously improve operational processes to streamline engagement, increase efficiency, and enhance service delivery for local and regional teams.
• Build and maintain strong relationships with local business and IT stakeholders, ensuring their needs are understood and addressed through proactive communication and support.
• Collaborate with cross-functional teams, including network, manufacturing, supply chain, and distribution, to ensure seamless delivery of IT services at the site level.
• Ensure regional sites comply with global security and device standards, mitigating risks related to infrastructure vulnerabilities and operational inconsistencies.
• Drive cybersecurity device remediation efforts and ensure all local infrastructure adheres to global compliance guidelines.
• Manage and mentor a team of technical professionals, fostering a culture of accountability, growth, and high performance.
• Support the career development of team members by providing coaching, guidance, and opportunities for learning and advancement.

MUST HAVE (Minimum Qualifications)

• Bachelor's degree
• 7+ years of experience with a bachelor's degree or 5+ years of experience with an advanced degree
• 5+ years of managerial experience

NICE TO HAVE (Preferred Qualifications)

• Strongly Preferred:
  • Previous Medtronic experience
• Proven ability to lead geographically dispersed technical teams and manage service delivery through Managed Service Providers (MSPs).
• Knowledge of cloud and on-premise data center services
• Experience in managing UPS, power supply and cabling
• Strong understanding of IT infrastructure components (networking, server management, end-user devices) and ITSM processes (incident, problem, and change management).
• Communication Skills: Excellent verbal and written communication skills, with the ability to interface with business and IT stakeholders effectively.
• Strategic Mindset: Ability to develop and execute strategies that improve site infrastructure performance and align with global IT objectives.
• Experience managing escalations, critical incidents, and outages with a focus on rapid resolution and continuous improvement.
• Prior experience managing infrastructure and/or infrastructure technical operations or support teams
• Working knowledge of infrastructure support and implementation, specifically layer 1-7 activities
• Experience with dashboarding, data analytics & visualization
• Experience in manufacturing, supply chain, or distribution industries and site support and technologies.
• Proficiency in ServiceNow for IT operations, particularly in asset inventory management and incident tracking.
• Knowledge of device compliance, security standards, and remediation processes.
• Certifications: Network CCNA, Security, ITIL certification, PMP, or other relevant project management/operations certifications.
• Ability to travel up to 25-30%