Full-Time Senior IT Solutions Support Engineer
Eurofins is hiring a remote Full-Time Senior IT Solutions Support Engineer. The career level for this job opening is Senior Manager and is accepting Indaiatuba, Brazil based applicants remotely. Read complete job description before applying.
Eurofins
Job Title
Posted
Career Level
Career Level
Locations Accepted
Share
Job Details
Very good communication and interpersonal relation skills in an international environment.
Ability to adapt and work with either technical or business people.
At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail).
Up to 6 years work experience in an Enterprise application support environment would be a plus.
Exposure working in IIS hosted web application is preferred.
Good understanding of Windows Server & MS SQL Server concepts is required.
Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.
Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services
Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus.
Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA.
Create and maintain open tickets for follow-up, report ticket status to users on the basis specified in the SLA.
Build, maintain and communicate weekly & Monthly statistics to management.
Participate in outage bridges to ensure timely resolution of service impacting problems and accurate communications to stakeholders.
A chance to become part of a highly motivated international team of professionals.
BE/MCA or any other equivalent degree with required experience
Experience between 4 years to 6 years.
Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage.
Experience working with customers from European region would be a plus.
Working hours:Monday to Friday - 8:00 to 17:00 Hybrid Work