Full-Time Senior IT Solutions Support Engineer

• Communication and interpersonal skills in an international environment.
• Ability to adapt and work with technical or business people.
• Experience with distant communications using technologies like shared code, documents, forums, phone, chat, and e-mail.
• 4-6 years of experience in an Enterprise application support environment is a plus.
• Exposure working in IIS hosted web application is preferred.
• Good understanding of Windows Server & MS SQL Server concepts required.
• Extensive technical understanding across multiple platforms.
• Experience with ASP .Net / C# / SQL / IIS / Message Queues / Restful services.
• Understanding of ITIL, SDLC and Product Lifecycle methodologies is a plus.
• Coordinate with IT Operations, Development teams to resolve issues within SLA.
• Create and maintain open tickets, report ticket status to users.
• Build, maintain and communicate weekly & Monthly statistics to management.
• Participate in outage bridges.
• Experience between 4 years to 6 years.
• Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage.
• Experience working with customers from European region would be a plus.

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