Full-Time Senior Manager, Capacity Planning

About the Senior Manager, Capacity Planning (Marketplace) at Headspace:

Headspace’s mission is to create a world where mental health is never an obstacle. We provide on-demand access to behavioral health coaching, video therapy, video psychiatry and self-guided content that’s proven to improve symptoms of depression and anxiety. This role requires you to be adaptable, flexible, and friendly to a growth mindset.

The Senior Manager, Capacity Planning (Marketplace) will work cross-functionally with Finance, Product, Commercial, Marketing, Operations, and Services to drive forecasting accuracy for Headspace Marketplace, ensuring member access to timely care (therapy, psychiatry, behavioral health coaching) and achievement of financial goals.

Responsibilities:

• Lead cross-functional stakeholder groups to understand how changes impact supply and demand forecasting.
• Lead annual marketplace capacity planning to define roadmap, hiring targets, and financial goals.
• Identify opportunities to evolve models, working closely with data science.
• Collaborate with clinical teams to validate utilization assumptions.
• Collaborate with Talent and provider acquisition to drive accountability over hiring targets.
• Define and monitor capacity KPIs and resolve access issues.
• Support leadership in setting roadmap, KPIs, and business health metrics.
• Collaborate on network scale strategy and analyses driving expansion decisions.
• Perform ad-hoc analyses related to supply and coverage.

Requirements:

• 5+ years of experience in building, maintaining, and evolving forecasting models.
• Familiarity with statistical and judgmental forecasting techniques.
• Highly analytical skills and ability to drive data-informed decisions.
• Ability to influence and effectively communicate with senior leadership.

Preferred Skills:

• Experience with time series forecasting models.
• Proficiency in coding languages for statistical modeling.
• Track record at high-growth, start-up environments.

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