Full-Time Senior Manager Customer Marketing

Role:Seeking an enthusiastic storyteller, content creator, and business strategist for our customer marketing team.

Key Responsibilities:

• Lead customer testimonial content creation and development for customer service workflows, supporting marketing and sales.
• Build strong customer communities and strategic relationships with executive spokespeople.
• Develop clear strategies to support business needs, leveraging Gen AI.
• Increase brand awareness and enable sales team to close deals faster by providing impactful customer testimonials.
• Advocate for customer interests and align with internal stakeholders on business strategies.
• Develop strategic alignment with various teams (sales, solutions consulting, marketing, product marketing, communications).
• Recruit and engage customers for the customer advocacy program.
• Oversee the end-to-end customer content creation process, including story identification, interviewing, and producing written, audio, and video success stories.
• Collaborate with the Customer Marketing team to develop customer stories globally.
• Ensure delivery against program KPIs (publishing targeted stories, keynote speakers, PR/AR coverage, references).
• Provide monthly/quarterly/year-end reporting on accomplishments.
• Train and leverage agencies for consistency and quality.

Requirements:

• 12+ years of experience in IT and cloud industries in customer advocacy, customer reference, or customer-facing marketing, including 5+ years leading a team.
• Experience leveraging or critically thinking about integrating AI into work processes.
• Passion for the positive impact of technology.
• 10-15+ years of experience in IT and cloud industries in consulting, customer advocacy, product marketing, customer success, value realization, content development, or customer-facing roles.
• Proven success delivering impactful written, video, audio, and event content.
• Strong Americas market knowledge and experience in SaaS/Enterprise Software.
• Proven ability to work effectively with multiple stakeholders and departments.
• Excellent creative problem-solving skills and a desire to learn and grow.
• Excellent cross-functional communication and presentation skills at all levels.
• Strong project management and prioritization skills.
• Proficient in Microsoft Office.
• Ability to travel periodically.
• Bachelor's degree or equivalent experience; MBA preferred.

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