Full-Time Senior Manager Digital Support - EMEA

Senior Manager Digital Support - EMEA will lead the Technical Support Department, ensuring its operations align with business goals and customer requirements. Overseeing a decentralized technical team across various markets, the role will focus on IT and application development throughout the EMEA region, managing both internal and external developers.

A key responsibility will be developing and implementing strategies for technical support and solution design, ensuring seamless service delivery and continuous improvement.

Senior Manager Digital Support - EMEA will act as a bridge between customers and the functions in the EMEA Market Support Center.

The role is suitable for someone with strong technical expertise and project management experience, a dynamic leader with a proven ability to motivate and lead a team effectively to meet objectives and goals. Environmental consciousness, driven by optimization of environmental resources, is important.

1. Lead the Technical Support Department, overseeing the design and implementation of technical solutions.
2. Develop and implement strategic plans for technical support and solution design.
3. Manage and mentor a team of technical experts, fostering a culture of innovation and excellence.
4. Ensure alignment of technical support with business objectives and customer needs.
5. Oversee the planning, execution, and monitoring of technical projects.
6. Collaborate with other departments to ensure seamless integration of technical solutions.
7. Monitor and report on the performance of the Technical Support Department, including key metrics and KPIs.
8. Drive continuous improvement in technical support processes and solution design.
9. Develop customer solutions in collaboration with market teams.
10. Lead a decentralized team working within various markets.
11. Focus on IT and application development across EMEA, leading both internal and external developers.
12. Act as a bridge between customers and the functions in the EMEA Market Support Center.
13. Ensure quality assurance processes are in place and followed.
14. Utilize data analytics to drive decision-making and improve solutions.
15. Incorporate user experience (UX) design principles to enhance solution usability.
16. Manage relationships with internal and external stakeholders.

• In-depth technical expertise
• Project management experience
• Experience in IT and application development
• Understanding of user experience (UX) design principles
• Proven leadership and management skills, preferably experience in leading decentralized team
• Strong strategic thinking and communication skills
• Knowledge of quality assurance processes
• Analytical skills
• Commitment to innovation and continuous improvement
• Environmentally conscious / passion within the environmental space

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