Full-Time Senior Principal AI Architect

• Responsible for partnering with Platform and Product Business Unit to deliver AI implementation experience.
• Design, productize, and pilot agentic & generative AI‑first setup and implementation experiences.
• Drive early pilots across ServiceNow’s core product families.
• Compress solution delivery lifecycle, accelerate product adoption.

Responsibilities:

• Set architectural standards for autonomous implementation agents.
• Validate agent viability across customer environments.
• Engagement with Platform team and LLM providers to facilitate requirements for Agents.
• Provide technical advice and guidance to early implementation partners.
• Collaborate with cross-functional teams to prioritize, design, productize, and pilot ServiceNow’s AI-first implementation and adoption capabilities.
• Stay up-to-date with industry trends and emerging AI technologies.
• Contribute to thought leadership and documentation.
• Design, build, validate, and deploy delivery and implementation‑specific agents.
• Co‑drive pilots with ServiceNow’s early adopter customers.

Requirements:

• 10+ years of solution architecture experience across multiple platforms, workflows, vendor products, and AI; deep ML/LLM patterns.
• Experience developing AI use cases from prototyping to Production.
• 5+ years of experience in a technology advisory or implementation role, with a focus on Generative AI, Artificial Intelligence, Machine Learning, or Data Science.
• Track record of driving business growth and customer satisfaction through technology solutions
• Excellent communication and interpersonal skills.

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