Full-Time Senior Principal AI Architect, Delivery Acceleration

• Set architectural standards for autonomous implementation agents.
• Validate agent viability across customer environments.
• Engage with Platform team and LLM providers for agent requirements.
• Provide technical advice to implementation partners on utilizing ServiceNow’s AI-first implementation.
• Collaborate with cross-functional teams to prioritize, design, productize, and pilot AI-first implementation capabilities.
• Stay updated with industry trends in GenAI and Agents.
• Contribute to thought leadership and documentation.
• Design, build, validate, and deploy delivery and implementation‑specific agents.
• Co‑drive pilots with early adopter customers.

• 10+ years of solution architecture experience across multiple platforms, workflows, vendor products, and AI.
• Prior experience developing AI use cases from prototyping to production.
• 5+ years of experience in a technology advisory or implementation role, with a focus on Generative AI, Artificial Intelligence, Machine Learning, or Data Science.
• Proven track record of driving business growth and customer satisfaction through innovative technology solutions
• Exceptional systems thinking; hands-on AI development & prototyping, and validation skills.
• Excellent communication and interpersonal skills.

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