Full-Time Senior SaaS Systems Engineer

SaaS Systems Engineer will be part of a team responsible for day-to-day operation of SaaS delivery environments, ensuring reliability, scalability, and quality of service.

Responsibilities:

• Daily monitoring of production environment to ensure optimal service and SLA adherence.
• Identify and resolve problems affecting service delivery across applications, shared services, middleware, and databases.
• Operate and maintain systems for provisioning new customers, applications, and features.
• Proactively address trends to stay ahead of customer needs and corporate requirements.
• Participate in software design and development for operational efficiency and architecture services.
• Software deployment and configuration management in QA and Production environments.
• Develop tools and utilities to support operations and SaaS delivery.
• Provide level 2/3 support for customer-initiated issues.
• Maintain and improve IT infrastructure (servers, laptops, networks, telecommunications).
• Deliver excellent help desk support to employees.
• Manage vendors for hardware, software, and services.
• Identify systems deficiencies and recommend solutions.
• Document forecasts, plans, and resolutions.
• Innovate, promote, and drive adoption of tools, technologies, policies, and procedures for continuous improvement.

Qualifications:

• 5+ years corporate infrastructure experience
• 4+ years Windows environment administration (Hyper-V)
• 5+ years evaluating, selecting, implementing, and integrating enterprise technologies
• 3+ years relational databases and SQL
• 3+ years AWS/Azure experience
• 3+ years scripting and programming
• 2+ years help desk, network, and telecommunications experience

Skills:

• Automation (VB, PowerShell)
• Virtualized infrastructure deployment/management
• HTML, SCC, Java, ASP.NET

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