Full-Time Senior Software Support Engineer
CData Virtuality is hiring a remote Full-Time Senior Software Support Engineer. The career level for this job opening is Senior Manager and is accepting Chapel Hill, North Carolina, United States based applicants remotely. Read complete job description before applying.
CData Virtuality
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Job Details
Join our team as a Senior Software Support Engineer and become a pivotal part of a leading data virtualization software provider transforming business data access and management globally.
Your Role and Impact
As a Senior Software Support Engineer, you'll play a crucial role in proactive and reactive service delivery. You should possess strong technical skills and familiarity with our technology to solve complex software problems.
Responsibilities
- SaaS Support: Handle customer inquiries via Intercom, providing 1st, 2nd, and 3rd level support.
- CData Virtuality Platform Support: Provide support to EU and US customers, focusing on ticket-based troubleshooting and problem resolution.
- SaaS Monitoring: Identify and address incidents proactively using monitoring systems and tools.
- Setup and Operations: Set up, configure, and manage cloud environments. Perform software updates/upgrades on customer machines (remote via RDP and SSH). Support software and server operations.
What We're Seeking
Must-have Requirements
- Strong communication skills and English fluency.
- Self-organized, highly motivated, and responsible.
- Empathetic with an analytical approach.
- Exceptional problem-solving skills and an inquiring mindset.
- Understanding of database technology and Linux.
- Proficiency in SQL and ability to debug source code.
- Experience in software support/consulting or comparable function.
- Skilled in troubleshooting and understanding documentation.
- Ability to simplify complex topics and work independently under pressure.
- Experience with SLA-bound operations and screen-sharing/phone support.
- Familiarity with bug trackers, Cloud Platforms (AWS, Azure), and container platforms.
Your Advantages
Join a team at the forefront of technology trends. Opportunities to grow skills in a supportive environment.
Apply Now
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