Full-Time Senior Systems Administrator

Summary: The Systems Administrator will lead in managing and supporting AssistRX's Microsoft ecosystem (including Microsoft 365, Exchange Online, Teams, SharePoint Online, Azure AD, Intune) and the Atlassian JIRA platform for project tracking, change management, and agile workflows. Responsibility for day-to-day operations, platform optimization, automation, troubleshooting, and supporting end-user needs across these environments.

Emphasis on: Collaboration, documentation, and process improvement aligned with ITIL practices.

1. Responsibilities:
• Administer and support Microsoft 365 applications.
• Manage JIRA Software and Service Management platforms.
• Monitor performance and health of Microsoft 365 and JIRA environments; ensure uptime, patching, and compliance.
• Work with Service Desk leadership to ensure support tickets and change requests are properly routed, resolved, and documented.
• Create and maintain system documentation, standard operating procedures, and technical knowledge base articles.
• Assist in Microsoft security and compliance initiatives.
• Collaborate with internal teams to translate business needs into platform configurations, automation, and dashboards.
• Perform user and license management for platforms.
• Develop scripts or leverage automation tools (e.g., PowerShell, Microsoft Graph, JIRA Automation) to streamline tasks.
• Participate in audits, compliance reporting, and governance.

Qualifications:

• 5+ years previous experience required
• Experience in Managed Care and Medicare preferred
• Microsoft Certified: Modern Desktop Administrator Associate, Security Administrator Associate, or equivalent
• Atlassian Certified JIRA Administrator or equivalent experience
• ITIL Foundation Certification
• Experience with Confluence, Microsoft Defender for Endpoint, or Microsoft Purview compliance features
• Familiarity with identity and access management (IAM) and endpoint management tools
• ITIL Practitioner, ITIL Service Manager, Help Desk Institute, A+ or similar certifications preferred

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