Full-Time Senior Technical Consultant - Federal

The RoleThe Sr. Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Platform products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Creation and delivery of platform solutions considering long-term technical architecture, process design, and ServiceNow technical standards.
• Support engagement efforts related to platform-wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders.
• Advise customers on leveraging ServiceNow Platform capabilities to improve existing processes.
• Lead customer design workshops across multiple ServiceNow platform products and capabilities.
• Guide customers in completing required documentation like business requirement workbooks for technical aspects of the solution.
• Draft technically-focused user stories, acceptance criteria, testing strategies, and knowledge transfer, supporting customers in review and approval.
• Guide and provide ad-hoc oversight/training for customer’s future system administrators throughout the engagement.
• Lead technical aspects of project and solution delivery for engagements, potentially providing oversight and unit testing of partner resources development.
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
• Develop required integration components (SSO, LDAP, etc.) with multiple systems.
• Prepare all customer-facing deliverables focused on technology and responsible for quality of configured/developed solutions.
• Juggle multiple and complex projects/initiatives.
• Promote continuous improvement practices for delivery/engagement materials.
• Support specific sales activities when required.
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.
• Up to 50% travel annually, driven by customer needs and internal meetings.

Required Clearance: United States Top Secret / Sensitive Compartmented Information (TS/SCI)

Experience Requirements:

• 3 years of experience working in US federal agencies and environment with ServiceNow Government Community Cloud (GCC).
• 5+ years of configuration/development experience for complex, highly capable technologies, inclusive of integrations and portals.

Skills:

• ServiceNow security experience (Vault, Edge Encryption, Data Privacy)
• ServiceNow Domain Separation
• Experience with web technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO)
• Experience with SaaS technologies
• Experience with data management, database design, and database concepts
• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO
• Proven team player and team builder
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in complex and varied customer environments
• Ability to provide thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems

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