Full-Time Senior Technical Consultant, ITOM Workflow

The Customer Outcomes team at ServiceNow helps customers achieve their business outcomes by providing guidance. As a Sr. Technical Consultant, you will consult with customers and configure the ServiceNow ITOM products.

What you get to do in this role:

• Configure Configuration Management Database (CMDB), Service Mapping and Discovery capabilities using ServiceNow best practices.
• Support efforts for ITOM-specific process definition, re-engineering, improvement and gap analysis.
• Advise customers to improve their ITOM capabilities.
• Lead customer design workshops focused on ServiceNow Platform and ITOM Solution technology.
• Draft user stories, acceptance criteria, testing strategy and knowledge transfer.
• Lead technical aspects of project and solution delivery, providing oversight and unit testing.
• Develop required integration components (SSO, LDAP, etc.).
• Prepare customer-facing deliverables focused on the technology.
• Juggle multiple and complex projects/initiatives.
• Promote continuous improvement practices.
• Support sales activities when required.
• Provide training and mentoring to other team members.
• Travel up to 50% annually.

In order to be successful in this role, we need someone who has:

• ServiceNow Certified System Administrator (CSA) certification and Solution-Specific Certified Implementation Specialist designations.
• 8+ years of configuration/development experience for technologies, including integrations and portals.
• Demonstrated ability to influence and consult within ITOM.
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.).
• Understanding with leading ITOM practices and related systems and tools.
• Strong interpersonal skills and customer-centric attitude.
• Proven team player and team builder.

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